Commentary and Philosophy Non-Fiction posted November 8, 2017


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Short Cuts Aren't always short

Express Delivery

by doggymad


Last June a friend of mine suggested that I purchase a cover for my computerised tablet. She maintained, quite correctly that it would make sense to protect it from accidental damage. Before I could say yes or no, she had logged onto an online site that offered said item at affordable prices.

A prompt reply from the supplier confirmed that the order had been received and the cover would arrive no later than 28th of September. The delivery date came and went with no sign of the order and no progress update was provided.

Numerous messages were exchanged and eventually the company informed her that the cover would arrive sometime in October. Jane (not her real name) told the company that she no longer wanted to proceed with the order and requested a refund. The money was credited to her account promptly and the cover arrived here two days later.

Not realising that I had already received my gift, Jane proceeded to order another cover from a different source. Within the week, I became the proud owner of one green seven inch cover for my tablet, plus a ten inch iPad cover from the new supplier.
Below is a copy of the response received from the company that sent the wrong product. I think it is hilarious.

"Hi Sorry as the case does not fit your tablet. Could you please let us know the reason for not fitting? and also could you please confirm the size on the packaging is 7 - 8"? (small white label)"

I have had to take photographs of my tablet beside the new cover to prove to these people that the product is not suitable for purpose to say the least. I can only hope that they will accept this as evidence of their gross incompetence.

The moral of this particular story is; if you need or want an item, it is often better to pay a little more and be guaranteed to receive the right product immediately and have a prompt resolution near to home should it be faulty.






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Photo by author. Green tablet cover versus the larger iPad cover
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© Copyright 2017. doggymad All rights reserved.
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